Our General Terms and Conditions
To book a date with us (Hawk on the Wild Side Ltd – HWS) we require full payment up front, or a valid Gift Voucher or Promotion Code. Please note that we cannot run our Public Sessions for fewer than 3 Participants. In the event that there are not enough people booked, we may ask you to choose another date.
If a date is booked with a Gift Voucher, Promotion Code or other Order and you do not arrive, your Handling Experience will be treated as if it were completed.
We retain the right to alter the format or length of the event without notice and the Event will be considered completed.
We retain the right to refuse any individual or group who have been drinking alcohol or are under the influence of drugs, or who may have a medical condition that in our opinion makes a Hawk on the Wild Side Ltd experience unsuitable for them.
Although, we take all precautions to ensure that you have an enjoyable day, and provide protective equipment, there are risks in relation to handling birds of prey and there may be risks in relation to the venue. Our birds are accustomed to being handled by a variety of people, but all animals can be unpredictable and we accept no liability for any injury sustained or damage to possessions unless it can be shown that we were at fault. By taking part in the Hawk on the Wild Side Ltd bird handling event you accept these risks, including any additional risks of which we inform you.
The welfare of our hawks is our first priority, and we therefore have a zero tolerance policy as regards any abuse towards them, nor will we accept abusive behaviour towards any of our staff.
We will not take responsibility for any personal belongings you bring with you; this includes your vehicle and clothing as well as any other items.
If We Cancel due to Adverse Weather or Circumstances Beyond our Control
If we have to cancel the event on or before the day because of circumstances beyond our control, or we consider weather or ground conditions to be adverse, we will reschedule a date for you but we will not be liable for any consequential loss you may incur.
If you have booked using a Gift Voucher or Promotion Code, and we do cancel an Event for any reason, we will re-enable your Gift Voucher or Promotion Code on our Booking System to allow you to re-book your experience within the original Validity Period of the Gift Voucher or Promotion Code. It is your responsibility to ensure that you re-book before your Gift Voucher or Promotion Code expires.
If your Gift Voucher or Promotion Code has already expired, or there are no available sessions between our Cancellation Notice and the expiry of your Gift Voucher or Promotion Code, then we will book you onto the next available session, and we are sorry if it is not a convenient time for you. If you wish to book a different date to the one we have allocated, there will be a charge for this. Extension of the Validity Period for Gift Vouchers or Promotion Codes is at our discretion and there will be an associated charge for this service.
Any money paid for the booking will be credited to your account with us, and you can use that credit towards any future booking or purchase from us.