In line with the latest Government advice on travel and social distancing, it is with great regret that we announce that as of today, we will no longer be open for experiences until further notice. We will be contacting everyone that has an experience already booked, to arrange a new date. We are currently expecting to re-open in July, though this could change, as it is a very fluid situation.
We have opened up our booking window to 18 months in advance, so customers who would like to make a booking, are still able to do this.
Any existing gift vouchers purchased from us will be extended free of charge, so that you can use them to book later this year. From today, all new experience vouchers will be valid for 2 years, and our generic (face-value) gift vouchers never expire, as always.
If your voucher is from a third party seller, contact us before it expires and we’ll get you booked in for later in the year, or next year.
If your voucher expires on 31st May 2020 and you have not already booked with us, contact us NOW and we will extend your voucher. Email us if possible giving us the voucher code AND the security code, along with your name and a contact phone number.
Please bear with us, and consider following us on social media to receive updates as we may not be able to respond to individual queries as quickly as we would like to.
The welfare of our birds, staff and guests remains our top priority and we would like to express how grateful we are to our staff for everything they have done and continue to do in these uncertain times.
Once again, we thank you for your continued support and will keep you updated as the situation evolves.